Refund policy
Returns
Returns must be made within 30 days of confirmed receipt of item. Should a return be necessary, please notify us immediately. Once your returned package is received, refunds are typically issued within 1-2 business days.
Return shipping is the responsibility of the buyer, unless the return is a result of an error made by Interlaken Brands, or if the item has been received in a defective state.
For standard returns, opened packages or articles that have been tampered with are subject to a re-stocking fee. Your 100% satisfaction is our priority. We will work with you to ensure any situation is properly handled.
EU Customers
- 30-Day Withdrawal Window — EU Customers customers have 30 days from delivery of the last item to notify you of their intent to withdraw, and then additional time to return the item
- Refund of Standard Outbound Shipping — We will refund the standard delivery cost paid by the customer (no premium shipping upgrades)
- Refund Timing Tied to Receipt — Refunds are issued after we receive the returned item (or proof of return)
- How to Start a Request — Please visit your customer account and select the applicable order to start a request.
- Phone-Number Checkout Note — Customers who checked out as a guest or with a phone number only (without logging in) will need to use the link in your SMS order confirmation instead.